Here’s how to renew your
Healthfirst health insurance coverage.

Many health plans now require you to renew your plan each year in order to keep your health coverage and we’re here to help you every step of the way. We can help make sure you don’t go even one day without the coverage you need for doctor visits, prescriptions, and more. Here’s what you need to do.

Step 1: See if you need to renew.

You will if you have one of these plans:

Medicaid
Essential Plan
Child Health Plus
Personal Wellness Plan (HARP)
Medicare Advantage Dual-Eligible Plan
Managed Long-Term Care

Step 2: Know your renewal date.

Not everyone’s will be the same. You can find yours on the Healthfirst mobile app and member portal. Or you can call us, and we can help you figure it out. See the chart below and call the number that applies to your specific Healthfirst plan.

If we find your renewal date is coming up shortly, we can make an appointment for you to speak with your Healthfirst Sales Rep, who can help you renew your plan.

Keep in mind that your completed application is due before your plan ends, and that different plans have different deadlines:

If you are enrolled through NYSOH, your application is due the 15th of the month before your plan’s end date. (For example, if your plan ends January 31, your application would be due January 15.)
If you are enrolled through the Human Resource Administration (HRA) or Local Department of Social Services (LDSS), your paper application is due more than a month before your plan’s end date, on the 10th of that month. (For example, if your plan ends January 31, your paper application is due December 10.)
If you are enrolled through HRA or LDSS and receive public assistance like cash assistance or housing, you will re-enroll through your case manager. If you have any questions, contact HRA or LDSS directly.

Step 3: Watch your mail or email.

You’ll receive a notice before your renewal date. Depending on what plan you have, the notice will come from either New York State of Health (NYSOH), the Human Resources Administration (HRA), or your Local Department of Social Services (LDSS). (Medicare members who don’t get a form in the mail, call 1-844-559-4219 for assistance.)

Healthfirst will also reach out to you by mail, email, SMS text, or phone to make sure you don’t miss your Healthfirst plan renewal date.

Please note: If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.

Make sure your current mailing address, phone number, and email address are up to date so you can be reached. Either:

Call NY State of Health at 1-855-355-5777 (TTY: 1-800-662-1220) or log into your account at nystateofhealth.ny.gov
Contact New York City’s Human Resources Administration or your county’s Medicaid office
Log into the Healthfirst mobile app or your member portal at MyHFNY.org

Step 4: Renew your Coverage.

For help renewing, call Healthfirst at one of the numbers in the chart below (based on your current plan) or visit us at one of our Community Offices.

Child Health Plus

Healthfirst Personal Wellness Plan

Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am-8pm to schedule an appointment with your Healthfirst Rep who will help you renew over the phone or in person.

You can also stop by a Healthfirst Mobile Unit near you (see list below)

Medicare Advantage with Medicaid

Medicare Savings Program

Call 1-844-559-4219 Monday to Friday 9am-6pm for answers to your questions and help completing your paper Medicaid renewal forms.

Healthfirst CompleteCare (HMO D-SNP)

Senior Health Partners (MLTC)

Call 1-844-450-5701 (TTY: 1-888-542-3821), Monday to Friday, 8:30am–5:30pm for help renewing your Long Term Care Medicaid coverage.

Please note: If you received a paper renewal packet in the mail, you can either return the application in the mail or renew online. In New York City, online renewal is through ACCESS HRA. Outside of New York City, renewal is through the mobile app NYDocSubmit; And remember, if you have a paper renewal packet and you receive public assistance, you should work directly with your case manager in order to maintain all eligible benefits. You can also renew benefits electronically through ACCESS HRA; or NYDocSubmit; depending on your county.

Healthfirst Mobile Units